Corporate and VIP QoS

Corporate and VIP Service Quality

If you are part of a network team that are responsible for maintaining the service levels of important clients, then we recommend you read this page. Our Merlin™ solution can quickly verify the service quality being delivered at important locations. This SLA verification has many important applications such as providing assurance for: corporations, enterprises, VIPs and special events. This is achieved by performing real events and validating that end-to-end service quality is at a compliant level.

Corporate QoS:

Large corporate clients or public sector organisations can represent significant revenue for a CSP, therefore service quality problems at their places of business can be a major issue. This can be particularly problematic with new clients where a site survey may not have been carried out to ensure that an organisation’s key locations have coverage and capacity suitable for what can be a large number of additional subscribers.

Our test call generators can be quicky and easily distributed on site to monitor the service level being delivered. Once the site coverage has been assured, you are able to redistribute the test equipment elsewhere for further SLA coverage.

VIP QoS:

Lots of subscribers can fall into the VIP category. Beyond traditional VIPs such as high-profile customers, tech media journalists, CSP board members, and large corporate C level customers there are now also regular subscribers who can create enough social media impact that fixing their issue becomes a priority.

Whatever the reason for an account becoming a priority, it’s important to leverage whatever tools are available to resolve the issue to the customer’s satisfaction. Using Merlin™ you are able to confirm the specific issue, analyse and detail the extent and impact of the issue and provide resolution feedback to the VIP.

Special Event QoS Monitoring:

High profile public events can lead to significant increases in subscriber levels and usage on a CSP’s network in a specific location. Issues with the network in that location or limits in capacity can be a lost opportunity for a CSP to generate revenue as well as causing a negative brand impact.

In some cases, temporary infrastructure may be rolled out to cope with the additional expected load or cover areas that were completely out of coverage previously. This kind of rollout is often done at short notice and represents a number of changes that if not validated, could limit the effectiveness of the additional network provision.

If temporary infrastructure is required, once the equipment has been commissioned you can use Merlin™ to verify the service levels both before and during the special event taking place.

Arrange for a Service Assurance demonstration

Our service assurance and autonomous network monitoring Merlin™ demonstrations only take 20 minutes. Ask our service assurance experts questions or listen along, there are no obligations.

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Our Solution

Our Solution
Affordable, Simple and Effective Service Assurance Technology

Our service integrity assurance solution utilises our test call generator experience, accumulated from our static, drive and walk services starting back in 1982. Our primary service assurance offering is called Merlin™. This is an effective system that provides end-to-end LIVE test call monitoring designed to offer affordable assurance with a superb technology pedigree. Merlin™ measures network accessibility, service availability, connection retainability and service quality which is ideal for change management, converged or legacy systems assurance.

Our Merlin™ offering in 2020 has been found up to 50% less in price when compared to other similar tools in the market.

Simple Deployment

Deployment of the Merlin™ solution couldn’t be easier, or more sensible. By installing our event generators in retail stores, our clients have found multiple benefits: hotspot coverage, LIVE in store customer experience, on-site support with a quick roll-out.

Our solution offers ‘just add power’ in-country geographical deployment for the system and is scalable to your footprint; whether it be 10 locations or 1000.

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Flexible Near Real-Time Reporting

This includes SNMP near real time alerting. Map call event failures by voice, SMS, data, location and technology bearer (2G, 3G, 4G, VoLTE, 5G – other technologies available on request).

Results are retrieved within 1 minute and the built-in alarm module raises alerts via SNMP or email as soon as they happen, providing quick visibility of any issues, contributing to minimising the impact of any network element downtime or service unavailability.

These can be issues from large scale failures which are severely degrading or preventing service delivery for all subscribers down to small scale geographical based issues which intermittently affect subscribers.

Transparent Brand Performance

Signify the quality of both experience (QoE) and service (QoS) by taking advantage of our risk based key performance statistics. Over 100 KPIs are available across the technologies. Autonomously monitor the SLA performance of VIP hotspots, corporate events and special events changes. Have Merlin™ alert you about an outage before social media does!

Service Integrity KPIs
Service Availability 98%
Service Quality 89%
Customer Satisfaction 67%