5G Quality of Service

5G Service Quality

Monitor your existing and future 5G network service for accessibility, availability, retainability, speed and quality over your chosen geographical footprint. For most mobile operators the initial 5G rollout was focussed on ‘hotspots’ such as high subscriber density areas. As the rollout continues, 5G network implementation teams face the challenge of ensuring that the infrastructure serving these new locations continues to meet the expected service levels for subscribers.

Our autonomous network monitoring solution Merlin™ actively monitors specific network elements and technologies by automatically performing real events and recording results from the subscriber’s perspective.

Included with our Merlin™ solution is our unique set of 5G KPIs which can be used to determine the success of your 5G network and benchmark geographically.

Arrange for a Service Assurance demonstration

Our service assurance and autonomous network monitoring Merlin™ demonstrations only take 20 minutes. Ask our service assurance experts questions or listen along, there are no obligations.

Monitoring Line Chart

Our Solution

Our Solution
Affordable, Simple and Effective Service Assurance Technology

Our service integrity assurance solution utilises our test call generator experience, accumulated from our static, drive and walk services starting back in 1982. Our primary service assurance offering is called Merlin™. This is an effective system that provides end-to-end LIVE test call monitoring designed to offer affordable assurance with a superb technology pedigree. Merlin™ measures network accessibility, service availability, connection retainability and service quality which is ideal for change management, converged or legacy systems assurance.

Our Merlin™ offering in 2020 has been found up to 50% less in price when compared to other similar tools in the market.

Simple Deployment

Deployment of the Merlin™ solution couldn’t be easier, or more sensible. By installing our event generators in retail stores, our clients have found multiple benefits: hotspot coverage, LIVE in store customer experience, on-site support with a quick roll-out.

Our solution offers ‘just add power’ in-country geographical deployment for the system and is scalable to your footprint; whether it be 10 locations or 1000.

Shop Window
Merlin Australia Capture
Flexible Near Real-Time Reporting

This includes SNMP near real time alerting. Map call event failures by voice, SMS, data, location and technology bearer (2G, 3G, 4G, VoLTE, 5G – other technologies available on request).

Results are retrieved within 1 minute and the built-in alarm module raises alerts via SNMP or email as soon as they happen, providing quick visibility of any issues, contributing to minimising the impact of any network element downtime or service unavailability.

These can be issues from large scale failures which are severely degrading or preventing service delivery for all subscribers down to small scale geographical based issues which intermittently affect subscribers.

Transparent Brand Performance

Signify the quality of both experience (QoE) and service (QoS) by taking advantage of our risk based key performance statistics. Over 100 KPIs are available across the technologies. Autonomously monitor the SLA performance of VIP hotspots, corporate events and special events changes. Have Merlin™ alert you about an outage before social media does!

Service Integrity KPIs
Service Availability 98%
Service Quality 89%
Customer Satisfaction 67%